Seamless ATM Refunds: Integrating Maxi-IVR with PEGA via MIP Automation Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

İşbank Group

As a result of its historic commitment of contributing to the industry of the country, Isbank has acquired numerous participations over time and has taken part in the establishment of certain industries. Although the Bank has disposed many of these, it still has an extensive participations portfolio. By the end...

Get in touch
Premium
18/06/2026 Banking Innovation
We eliminated manual handoffs in ATM refunds by linking Maxi-IVR to PEGA via automated MIP records, enabling instant digital case routing when immediate refund is not possible, cutting resolution time from days to hours with full traceability.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.

Contact us

Related Content

Banking Innovation Self-Service Collections Portal – Digital Recovery Engine
Banking Innovation e& money Self-KYC: Reimagining Financial Inclusion Through a 5-Minute Digital Onboarding Journey
Banking Innovation REMIT MAX
Banking Innovation OAB RefTrack: Unified Reference-Based Transaction Governance for OAB (Office account Basic) Accounts
Banking Innovation Verification of Payee
Banking Innovation Straight-Through Payment Processing Integration between FT and SBI
Banking Innovation Online Stock/Book Debt Statement Submission with Finacle Integration
Banking Innovation Rebolt