The CX Enabler: Turning Customer Experience into an Operating Capability Qorus-Infosys Finacle Banking Innovation Awards 2026

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FNB South Africa

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23/06/2026 Banking Innovation
From 1 central CX team in 2023 to a bank-wide operating capability today: the CX Enabler equipped 100 accredited CX professionals, saved 2 years of design time in 58 journeys, and avoided R800k+ in external consultancy fees - all with flat headcount.

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