Overview
General overview
Customer Journeys are a hot topic right now and one of the most sought-after courses in 2021. If you are seeking to improve your customer experience - this course is a must.
We will start off by clarifying some key vocabulary items, then we will jump right into understanding User Experiences & User Journeys, Customer Experiences & Customer Journeys; and finally, Life Experiences & Life Journeys. After that, we will look at using data, social context, and game theory to engage customers and influence behavior. Finally, we will measure performance and understand the basics of customer success.
What will you get out of this Essentials course?
Customer Journeys are a hot topic right now and one of the most sought-after courses in 2021. If you are seeking to improve your customer experience - this course is a must.
We will start off by clarifying some key vocabulary items, then we will jump right into understanding User Experiences & User Journeys, Customer Experiences & Customer Journeys; and finally, Life Experiences & Life Journeys. After that, we will look at using data, social context, and game theory to engage customers and influence behavior. Finally, we will measure performance and understand the basics of customer success.
What will you get out of this Essentials course?
This 3-hour Essentials course is fast-paced, engaging, and combines theory and methodology with examples and case studies. Practical exercises in small groups will be used to develop a relationship-centric offering. It follows the guidelines of the Senteo Learning Experience approach designed with an organizational psychologist to improve the retention of concepts and stimulate the application of the concepts to real-world business needs:
- Practical solutions ready to be implemented in everyday business.
- Global peer collaboration and networking.
- Certificate of completion.
Who is this Essentials course for?
- C-Level, Upper & Middle Management of any organization
- Strategy, CX Practitioners, Client Service Managers, Operations, HR, IT, CRM
- Head of Distribution, Head of Sales, Marketing, Product Development, ...
in
partnership with
Senteo is a multi-national company that specializes in helping its clients deliver a unique, positive, and memorable customer experience. Senteo...
Expert
Michael Ruckman
Senteo
Founder and President