To ensure the intensity and high quality of peer exchanges, Qorus launched a series of virtual Leaders Roundtable events. These aim to create a uniquely relaxed and professional environment and deliver up-to-date synthesis documents, so senior executives can discuss and solve issues of their interest. 

During our upcoming session, we will discuss the current retail bank channel landscape and explore strategies to achieve an optimal channel offering.

Roundtable Highlights:

• Exploring the ideal mix of banking channels to enhance customer value and satisfaction.
• Adapting to the changing landscape with reduced branches by discussing successful transformation strategies.
• Addressing the shift to digital channels and the need for continued improvement in digital banking services.
• Improving call center operations to reduce wait times and enhance issue resolution for customers.
• Harnessing chatbots and invisible banking channels like WhatsApp and Alexa to improve customer engagement and operational efficiency.