This session will go beyond the GenAI hype, showcasing real-world use cases, expert insights, and region-specific opportunities for innovation.

Whether you’re leading strategy, digital transformation, risk, or customer experience—this webinar will give you the clarity and inspiration to take the next step with GenAI.

Who Should Attend (RESERVED TO FINANCIAL INSTITUTIONS ONLY)

• Strategy & Innovation Executives
• Digital Transformation & Tech Leaders in Banking & Insurance
• Risk, Compliance & Operations Heads
• CX and Financial Inclusion Champions

What You’ll Learn

• Practical GenAI use cases tailored to African banking and insurance
• Real perspectives from regional experts and industry leaders
• How to build trust, talent, and transformation around AI
• A clear roadmap to start or scale your GenAI initiatives

Webinar Agenda

Welcome & Context (15:00–15:10)
We’ll open the session by framing Africa’s GenAI moment—highlighting the continent’s mobile-first environment, booming financial services sector, and potential to leapfrog traditional digital transformation paths.

Use Cases in Focus (15:10–15:45)
Discover 8 to 10 high-impact GenAI use cases across banking and insurance. We’ll spotlight real-world applications like multilingual chatbots, AI-powered credit scoring, and claims automation, with a strong focus on relevance to African markets.

Expert Panel Discussion (15:45–16:05)
Hear directly from leading African financial services executives as they share their priorities, challenges, and lessons learned. This live panel will blend both banking and insurance insights, followed by a short audience Q&A.

Hot Topics Briefing – Trust, Talent & Transformation (16:05–16:15)
Dive into three of the most urgent themes shaping AI adoption in the region. This segment will also include interactive polling to capture audience views in real time.

Opportunities Ahead (16:15–16:25)
We’ll wrap the insights into a practical GenAI roadmap tailored for African institutions and share ideas for collaboration, capacity-building, and internal enablement.

Featured Use Cases

In this session, you’ll explore specific GenAI applications that are already making an impact - or poised to - in African banking and insurance.

• Customer Support: Learn how multilingual GenAI chatbots integrated with platforms like WhatsApp are making it easier to serve diverse, mobile-first customers.
• Credit & Lending: See how AI-driven alternative credit scoring enables lending for individuals without traditional credit histories, helping to expand access across underbanked populations.
• Risk & Compliance: Understand how GenAI is being used to detect and prevent fraud in mobile money—one of the fastest-growing vectors for financial crime in Africa.
• ESG & Inclusion: Explore how AI can track the impact of green financing and SME development, aligning financial services with ESG goals and donor mandates.
• Operations: Discover how GenAI is driving efficiency by automating document processing and regulatory summaries—critical for lean teams managing growing workloads.
• Insurance – Claims: Learn how GenAI helps detect fraudulent insurance claims, reducing losses and boosting confidence in mobile-first insurance models.
• Insurance – Underwriting: See how AI-assisted risk scoring is enabling faster policy approvals and supporting the scale-up of micro-insurance solutions.
• Insurance – Onboarding: Understand how multilingual onboarding bots are expanding access to insurance for rural and underserved communities.

Why This Matters Now

Africa’s financial sector is mobile-first, fast-growing, and uniquely positioned to leapfrog with GenAI. But success requires a grounded understanding of local needs, infrastructure realities, and responsible AI deployment.

This webinar is your gateway to practical insights, local voices, and a strategic path forward.