Insurtech is transforming how we view, deliver, and experience insurance—creating powerful new opportunities for efficiency, personalization, and accessibility.

Fay Costa, Partner at NTTVC—a venture subsidiary of NTT DATA based in Silicon Valley—leads a dynamic panel discussion with Antony Elliott, Global Head of Innovation and R&D at Zurich Insurance Group, and Klaus Driever, Managing Director at Allianz and Chairman of the Board at Insurtech Hub Munich.

Together, they explore AI adoption within their companies, the key challenges of moving AI projects from proof of concept to full production, and the operational realities of AI deployment in Europe. They also discuss the hurdles insurers face when collaborating with small, agile insurtech firms. In addition, they highlight AI use cases expected to become industry standards within the next two years, as well as the capabilities that most surprised them over the past year—such as video and voice generation.

Finally, the conversation turns to the importance of maintaining a human touch in digital insurance and considers whether different generations of customers, particularly younger ones, require more tailored experiences.