Artificial Intelligence  is rapidly moving from buzzword to business driver across financial services—and Islamic banking is no exception. Yet the real question is no longer about experimentation, but about how AI can deliver measurable value while staying fully aligned with Shariah principles of fairness, transparency, and ethical conduct.

In this session, we will explore where AI is already generating tangible ROI today—from smarter customer engagement through personalization and next-best-offer models, to more accurate, Shariah-compliant credit decisioning, and more ethical, data-driven approaches to collections.

We will also examine how leading institutions are moving beyond isolated proofs of concept toward scaled, enterprise-wide AI implementations embedded in core banking processes.

At the same time, key challenges remain. Data readiness continues to be a major barrier, while governance and explainability are especially critical in Islamic finance, where trust, accountability, and compliance are non-negotiable.

Finally, we will highlight AI use cases specifically tailored to Islamic banking and discuss how to measure success—through revenue uplift, cost-to-serve reduction, and improved customer satisfaction.

Join us to understand how AI can move beyond hype and become a true enabler of value in Islamic banking.

Agenda (GST Time Zone): 

11:00 - 11:10 - Opening Remarks and Introduction on the Topic

11:10 - 11:30 - AI in Islamic Banking: From Hype to Real Business Value 

11:30 - 12:00 - Panel Discussion
                          - AI in Islamic Banking
                          - The Next Frontier of Islamic Customer Experience
                          - Islamic Banking Ecosystem