The Qorus AI Leaders Roundtable is an exclusive invitation-only initiative, organized in collaboration with AXA and Accenture, that brings together senior executives from leading insurance institutions to explore how AI is reshaping the industry.

Through a series of quarterly online sessions, this confidential forum enables an open exchange of ideas and practical strategies to drive digital transformation.

In this fourth edition, 10–15 leaders will focus on agentic AI and its journey from promise to production. A year after the series first explored its potential, AI agents are beginning to take on real work across the insurance value chain. During this 90-minute moderated discussion, we will explore where agents are already delivering results, how roles, oversight, and governance evolve when AI starts to act rather than just advise, and what it really takes to make agentic AI pay off at scale.

Session 4
24 November 2026

Discussion points:

1. Agents at Work: From Promise to Production

• Where Agents Work Today: Identifying where AI agents are already handling end-to-end tasks in claims, underwriting, and customer service.
• From Copilots to Agents: What changes when AI moves from supporting decisions to taking action.
• What Holds Agents Back: Understanding why some agentic initiatives stall, and what helps them move forward.

2. Humans in the Loop

• Redesigning Roles: How work changes as employees shift from doing tasks to directing and supervising agents.
• Oversight and Accountability: Defining decision rights and responsibility when an agent acts.
• Safe by Design: The guardrails and governance needed to deploy agents with confidence, without slowing delivery.

3. The Economics of Agentic AI

• The Real Cost of Agents: What it takes to run, monitor, and maintain agents at scale.
• Capturing Value: Where agents deliver measurable impact, and how it is tracked.
• Choosing What to Scale: Deciding which agentic use cases deserve investment, and which do not.