Now in its 17th edition, the global Innovation in Retail Banking study tracks how financial institutions are evolving their digital transformation strategies. While recent benchmark data shows an increasing percentage of banks meeting their transformation targets, progress across the sector remains uneven.

Building on last year’s analysis of digital transformation, this year’s research focuses on how banks are moving toward an AI-native model - shifting from using AI as an add-on tool to letting it reshape business, operations and value creation.

This webinar examines key findings from the 17th annual survey, covering current maturity levels, operational constraints, and strategic priorities across three core areas: business models, operating models, and value creation and delivery.

Key topics covered:

• Global Transformation Benchmarks: Industry data on transformation progress, current maturity levels, and where progress remains uneven.
• Business Model Innovation: How AI makes digital-only, embedded, marketplace and advisory models viable, and constraints holding banks back.
• Operating Model & Agentic AI: Progress along the agentic AI continuum - from AI-assisted tasks to AI-native processes and agentic ecosystems, plus technology and workforce readiness.
• Value Creation & Delivery: The shift to AI-adapted and AI-anticipatory products, AI-native channels and ecosystem-led delivery.
• 2030 Executive Perspectives: Executive expectations on key trends through 2030, including employee co-pilots, composable technology architectures, and ecosystem partnerships.