Future Branch: optimizing the customer experience at CaixaBank

Juan Antonio Alcaraz, chief business officer at CaixaBank, tells Efma’s Boris Plantier how the bank’s branches are evolving to support financial inclusion and an omnichannel customer experience.

06/03/2019 Perspective

Juan Antonio Alcaraz, chief business officer at CaixaBank, tells Efma’s Boris Plantier how the bank’s branches are evolving to support financial inclusion and an omnichannel customer experience.

Want to keep reading?

Please create a free account or log in to continue reading

Sign now

Leverage community expertise to redefine finance

Our communities cover diverse topics such as digital transformation, SME finance, or Embedded insurance, providing a platform to learn from industry experts and peers.

Join a community

Related Content

Perspective Inspiring Better Banking: CaixaBank
Study Innovation in retail banking : Benchmarking innovation and technology readiness for 2030s
Perspective Leading with inclusion: CaixaBank’s ambitious senior banking strategy
Perspective Global banking app excellence: A comprehensive framework for 2025
Perspective Rethinking banking's physical frontier
Perspective Transformation at CaixaBank
Perspective CalBank strengthens physical distribution to meet the needs of every Ghanaian
Perspective Transforming customer engagement in banking: Trends for 2025 and beyond