World Retail Banking Report 2022: The customer-engagement imperative

in partnership with

Capgemini

Logo of Capgemini

We partner with companies to transform and manage their business by unlocking the value of technology.

View more
premium
Q+
21/04/2022 Study

A rapidly changing market, heightened consumer demands, and a strict regulatory environment impact traditional banking strategies and challenge progress.  The World Retail Banking Report 2022 from Capgemini and Efma explores these forces and discusses how banks can use data and AI/ML technologies to create superior customer experiences that drive growth. The report also analyzes how positioning the CMO as a customer strategist and chief engagement officer can further enhance growth opportunities.

Want to keep reading?

Become a Qorus member to get access to all our insights

Related news & insights

Digital Reinvention
28/03/2024 News

ChitChat launches secure chat platform with integrated digital wallets in Zambia

Developed by Union54 in collaboration with Mastercard, ChitChat allows users to send instant USD payments within chat conversations, prioritizing security...

Insurance
28/03/2024 News

Clearcover unveils game-changing gen AI tool for rapid claims processing

Clearcover, a leading car insurance provider, has launched an innovative generative AI tool aimed at expediting claims processing and enhancing...

Digital Reinvention
26/03/2024 Article

Intesa Sanpaolo wins the gold award for European Innovator of the Year and announces a new initiative

Intesa Sanpaolo's recent victory at the Qorus Reinvention Awards - Europe 2024, where it secured the Gold Award for European...

Digital Reinvention
26/03/2024 News

BNY Mellon leads financial sector in AI integration

BNY Mellon, a global financial powerhouse with a 240-year legacy, has partnered with NVIDIA to deploy advanced AI infrastructure, accelerating...

Digital Reinvention
25/03/2024 Interview

Česká spořitelna recognized for financial wellness initiatives

Česká spořitelna won bronze in the Environmental, Social and Governance (ESG) category at the Qorus Reinvention Awards – Europe. Veronika...

Digital Reinvention
25/03/2024 News

Bank of America streamlines digital experience with unified mobile app

The update consolidates five separate apps – Bank of America, Merrill Edge, MyMerrill, Bank of America Private Bank, and Benefits...

24/03/2024 News

Hana Bank enhances financial services for foreign students

According to The Korea Times, Hana Bank has teamed up with Hire Diversity, a platform company serving foreign students, to...

Digital Reinvention
24/03/2024 News

South Korea's major banks experience 20% decline in branches amid digital shift

KB Kookmin, Shinhan, Hana, and Woori Bank collectively saw a reduction of 709 branches by the end of last year,...