Intelligent automation fueling digital transformation in banking: Yapi Kredi

Digital Reinvention Community
Q+
24/01/2023 Interview
Cemal Enis Ös Yapi Kredi Artificial Intelligence and Robotic Processes Manager

Is intelligent automation fueling digital transformation in banking? Qorus and UIPath interviewed Cemal Enis Ös, Artificial Intelligence and Robotic Processes Manager at Yapi Kredi, to find out more about the subject and what the Turkish bank is doing in terms of intelligent automation.


How big a part does intelligent automation play in your organization’s digital transformation strategy today, and how much will that change in the next two years?

There are 170 processes in which intelligent automation applications are used in Yapi Kredi. Through these automated processes, an average of 23 million transactions and controls take place per month. The development and management of intelligent automation applications is carried out by three teams consisting of 35+ people. 

Intelligent automation technologies are utilized in the bank's sales, operations, quality, compliance and risk, internal control and internal audit functions. They are placed at critical points of the banking processes, ranging from new product release to KYC controls, non-performing product intelligence, fee collections, fraud detection, and financial analysis. 

In the next two years, we are investing in democratizing the production of intelligent automations, training and maintenance of algorithms, in order to produce IA scenarios more widely and faster. We are planning organizational structures in which employees are included in the delivering of IA processes. In this way, the number of business processes in which robots, artificial intelligence algorithms and humans work together and the amount and quality of unit output are increased, and the share of IA projects in the total digitalization program will likewise grow.

This content is reserved for our members

Join Qorus to keep reading

Related news & insights

Sustainability & Regulation Community
07/02/2023 Interview

Open finance: The contributions of PSD2 and the upcoming PSD3

The PSD2 regulation has profoundly changed the world of banking and payments. Policy expert Dr. Dirk Haubrich, Head of Conduct,...

Digital Reinvention Community
07/02/2023 Interview

Intelligent automation fueling digital transformation in banking: Swedbank

Is intelligent automation fueling digital transformation in banking? Qorus and UIPath interviewed Sofia Dahbo, Chief Product Owner – Process Management...

Digital Reinvention Community
06/02/2023 News

Patients can now claim Medicare and private health on one CommBank Smart Health device

CommBank Smart Health is making it simpler and more convenient for healthcare providers and patients to make a wider range...

Premium
06/02/2023 Interview

Pravex Bank: Banking in wartime

Andrea Urgolo is Chief Innovation & Digital Transformation Officer at Pravex Bank, the Ukrainian subsidiary of IntesaSanpaolo, and a member...

Digital Reinvention Community
06/02/2023 Article

Accelerate change with Qorus and Huawei at the Mobile World Congress

Fancy a trip to Barcelona from February 27 to March 2? Join technology innovators, fintechs, financial institutions, telecommunications specialists, manufacturers,...

Premium
06/02/2023 News

Barclays sets out its flexible banking strategy

Barclays announces the expansion strategy for its flexible banking formats, as it evolves its physical footprint in response to changing...

Sustainability & Regulation Community
06/02/2023 News

TD will help support newcomers as they establish their financial life in Canada

TD and CanadaVisa will equip international students, temporary workers, and permanent residents with financial education, tools, and resources to help...

Digital Reinvention Community
02/02/2023 Interview

Data analytics 2022: KBC Group

Karin Van Hoecke, Digital Transformation and Data Manager of KBC Group, talks about about her company and its data analytics...