Jitendra Tekchandani (Jeet), Deep Xpert for Customer Engagement and Digital Ecosystem, Executive Director, Regional MarTech & Cognitive Banking at DBS Bank, looks at the challenges financial institutions face in building trust with consumers today, and how they could engage with this new era of consumers – especially in the post-Covid landscape where social media and digital influencers have a much larger impact on consumers.
This report is breaks down the customer lifecycle into its various stages, from the initial customer acquisition and onboarding process...
Fatih Ogun, Head of Strategy at Akbank, explains why prioritizing customer experience is not just advantageous but essential for financial...
Danske Bank has partnered with Sweco, a leading architecture and engineering firm, and climate tech company comundo to help property...
John Barber, Vice President and Head of Europe at Infosys Finacle, outlines six compelling reasons why banks must accelerate their...
An idea finder designed to discover innovative solutions in financial services.
Fatih Ogun, Head of Strategy at Akbank, explores the essence of industry ecosystems, underscoring their strategic importance, and delineating the...
This innovative service aims to enhance customer service by offering personalized financial advice through advanced artificial intelligence, making Warba the...
AI holds immense potential for banking, an industry still reliant on manual processes and outdated infrastructure. Generative AI could add...
