In this interview with Qorus and ebankIT, Santiago de Larrea Teruel, Head of Innovation and Digital Transformation at Crèdit Andorrà, shares their approach to digital transformation, the reasons for their effort to create a more flexible business model, and how the journey is going for the bank so far. This interview is a part of the upcoming Digital Reinvention Radar 2023 report brought to you by the Digital Reinvention Community.
Tell us more about your bank or your bank group.
Crèdit Andorrà Financial Group has presence in six countries, with its headquarters in Andorra.
Our Andorra business units include retail banking, corporate and SME banking, private banking, fund administration and insurance. In Spain we offer private banking, fund administration and insurance. The Luxembourg subsidiary covers private banking and fund administration, while in the USA, Mexico and Panama we focus on private banking.
The group has a business volume of more than €25 billion and a net profit in 2021 of €32.98 million. We are the leading bank in Andorra. The group has 750 employees worldwide, with about 350 located in Andorra.
Our values are:
• Be able to provide the best services to our customers
• Be empathic with your customers and co-workers
• Be a pioneer
• Be an important actor in the Andorran Society
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