Reshaping Banking: Kuwait International Bank (KIB)

Digital Reinvention
23/03/2023 Interview
profile picture of Khatija Iffath

Khatija Iffath

Kuwait International Bank

Executive Head of Business Excellence Leading Retail Transformation

Kuwait International Bank’s goal is to become a “Bank for Life” for its customers – putting their needs at the center of every interaction. Khatija Iffath, in her present role as Executive Head of Business Excellence, leads the Retail Transformation at the bank. She shared more on how KIB embarked on a massive transformation, implementing myriad changes to execute its digital banking vision. This interview with Qorus and ebankIT is a part of the upcoming Digital Reinvention Radar 2023 report brought to you by the Digital Reinvention Community.

Tell us more about your bank or your bank group.

Incorporated since 1973, Kuwait International Bank (KIB) is a bank that operates according to the Islamic Shari'ah, focusing on offering a next-level customer experience under the slogan: "Bank for Life". KIB offers a full suite of Islamic Banking services and solutions, in addition to innovative banking technology in line with the best international standards.

As part of its duty towards the community, the Bank also encompasses a leading social responsibility program that aims at positively impacting the community. KIB has cemented its role as a key player in the local banking industry and is globally recognized for its strong credit rating and financial position.

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