Exploring the future of financial institutions in the mobility ecosystem: Ageas Group Portugal

29/11/2023 Interview
profile picture of Katrien Buys

Katrien Buys

Grupo Ageas Portugal

Director Strategy, Innovation & Sustainability

Katrien Buys, Director of Strategy, Innovation & Sustainability at Ageas Group Portugal, shares insights on the future of financial institutions in the mobility ecosystem.

How do you envision the evolution of financial institutions within the future mobility ecosystem? How quickly do you expect this evolution to unfold?

The evolution of financial institutions and the insurance sector in the future mobility ecosystem will depend on major technological developments, regulatory changes and the adoption of new business models.

Insurance companies are clearly moving towards being a key building block in the future mobility ecosystem.

Here are some important trends and considerations:

• Financial mobility products and services: Insurance companies, banks and other financial institutions will have to offer specific value propositions designed for the mobility sector, such as loans for electric vehicles, mobility insurance and financing for car-sharing companies.

• Strategic partnerships: As the mobility ecosystem grows, we should see more strategic partnerships between financial institutions, vehicle manufacturers, technology companies and mobility service operators. These partnerships will certainly accelerate developments.

• Automation and AI: Automation and artificial intelligence will be used to streamline financial processes, such as insurance underwriting, policy management, customer support, claims processing, loans and credit approval, as well as to predict and optimize demand for mobility services.

• Regulatory challenges: The evolution of financial institutions in the mobility ecosystem will also be influenced by government regulations. Privacy policies, cyber security and financial regulations will play a crucial role in determining how quickly change will occur.

How quickly this evolution occurs will vary significantly from one region to another and will depend on the existing infrastructure, consumer preferences and market conditions. In highly developed urban areas, where mobility is a priority, changes can occur more quickly. In less developed areas, evolution may be slower due to a lack of infrastructure and resources.

Still it is an ongoing transformation, with relevant challenges and great opportunities.

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