Martin Jones and Robyn Easton-Fei, both experts in SME onboarding at EY, delve into the perpetual challenge of ensuring that onboarding is as seamless and efficient as possible, all while maintaining the safety of both the bank and its clients.
They proceed to showcase EY's layered approach to onboarding transformation and outline three key methods for achieving lasting value throughout the onboarding journey.
SME onboarding transformation: A layered approach
Related news & insights
Revolut introduces in-app phone support to combat fraud
This new functionality aims to provide a secure communication channel between customers and Revolut’s support team.
Maybank launches anti-fraud feature, Money Lock
This innovative feature provides an extra layer of protection against online scammers, allowing customers to bank confidently without compromising their...
Bank Millennium launches Millennium 360 Prestige for affluent clients
This innovative account, combined with the previously introduced Visa Global credit card, offers a comprehensive solution designed to meet the...
CaixaBank ensures financial inclusion with mobile branches across Spain
CaixaBank is taking significant steps to ensure financial inclusion in Spain by expanding its mobile banking services, now available in...
RBC and Cohere collaborate to transform financial services with secure generative AI
The new platform, North for Banking, combines RBC’s internal technologies with Cohere’s proprietary AI models to create a highly secure...
Big revenue opportunities for banks willing to help SMEs go green
Supporting SMEs on their journey to sustainability offers banks the chance to grow revenues while advancing their own sustainability and...
The changemakers: BCA, a platform that energizes communities
Armand Hartono is the Deputy President Director at BCA. In an interview with Qorus, he explains how the Indonesian bank...
Bunq revolutionizes banking with real-time speech-to-speech AI translation
This innovation transforms how users interact with banking support, breaking language barriers and simplifying complex processes.