Fintech Friday: nCino

nCino’s founder, Pierre Naudé, spoke with Efma’s Boris Plantier about how his company is helping banks be more efficient and improve the customer experience.

What led to the creation of nCino?

Our technology was built by bankers, for bankers, and we have been partnering with financial institutions since the beginning. We started in 2012 by cleaning up the back office to make sure bankers had the tools they needed to effectively serve their customers.

Today, we work with more than 280 financial institutions of all asset sizes and in multiple countries to improve speed, efficiency, and enhance the customer experience.

What does nCino offer to banks?

nCino offers a single end-to-end digital platform that is designed to help reduce costs by improving employee efficiency and productivity while enhancing the customer experience and ensuring regulatory compliance. Built on the Salesforce platform, the nCino Bank Operating System provides a user-friendly, flexible and scalable platform that enables a modern banking experience.

What's coming next for nCino?

Since the beginning, nCino has championed the idea of the Agile Enterprise, where financial institutions can increase speed and efficiency and reduce loan cycle and account opening times by digitizing and automating their processes via our single end-to-end platform.

Now, we’re evolving that concept further to the Intelligent Enterprise. To this end, we recently announced the expansion of our Bank Operating System with nCino IQ (nIQ). nIQ uses artificial intelligence (AI) and machine learning to increase efficiency through automation and provides insights at every stage of production to improve the overall customer experience by helping financial institutions make faster and more informed decisions and become more predictive and proactive.

Financial institutions can utilize nIQ across all lines of business, including commercial, small business and retail banking, as well as with customer engagement, to drive positive impact. This is where we see the future of banking.