Ping An is nominated in the Global Innovator category at the Qorus Innovation in Insurance Awards 2024. We asked the bank to present its strategy and actions in terms of innovation.
Why do you consider your company a Global Innovator?
Our innovations have profound impacts on insurance industry, ranging from extended customer care to elevated operational excellency. As a world-class company, we explore and utilize ecological resources, and ride the cutting-edge technology trends such as Generative Artificial Intelligence (GenAI).
Technology advancements have transformed insurance industry operation models. Our projects play a crucial role in revenue growth, cost reduction, and customer satisfaction. These innovative exemplars set new industry standards by disrupting customer interactions, empowering agency operations, and redefining workforce tasks and training. Through GenAI new paradigms, we are positioned as a leader ready to reshape the global insurance landscape.
These innovations not only deliver substantial social and commercial value but also prudentially adhere to security, privacy, and regulations. Our impacts have extended beyond the Chinese market and started to benefit the global markets such as South Asia and South Africa through Ping An subsidiaries.
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