David Wei
Ping An Group
IT Director
With no fewer than five trophies won, including the Gold award in the Global Innovator of the Year category, Chinese insurer Ping An is without a doubt the big winner of the Qorus-NTT DATA Innovation in Insurance Awards 2025. David Wei, IT Director, shares his satisfaction with us and what’s coming next for Ping An.
Can you introduce yourself and tell us more about your role at your company?
My name is David, and I am the Director of the IT Department at Ping An. My primary role is to ensure our technology strategy is intertwined with our overall business strategy. I lead a team dedicated to leveraging cutting-edge technologies, particularly AI, not just as a support function, but as a core driver for business value. We focus on developing and implementing solutions that enhance our digital capabilities across the board, empowering our agents, improving customer experiences, and ultimately driving growth for the company.
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What made you most proud of the winning projects? What was your greatest achievement in making them happen?
The most exciting part is seeing how our innovations have delivered tangible, real-world impacts. It is not about a single piece of technology, but about the entire ecosystem. For example, solutions like Panoptic COME and SmartLA are now empowering our agents to deliver personalized marketing content and connect with customers at precisely the right moment.
Our greatest achievement is successfully bridging the gap between sophisticated GenAI technologies and the practical, daily needs of our business. We prove that innovation can be a powerful engine for creating smarter services, better experiences, and greater values for everyone—our customers, our agents, and our company.
What is the most important thing you would tell someone considering embarking on similar projects?
Always let the business needs drive the technology, not the other way around. Start by identifying a clear, specific business problem you want to solve. From there, foster a deeply collaborative and agile environment. Involve your end-users—in our case, agents and clients—from the very beginning. Our success comes from an iterative process of building, testing in controlled pilots, and relentlessly refining our solutions based on real-time data and feedback. This ensures you’re not only building something technologically impressive, but something that truly works and adds value in the real world.
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What's coming next for the projects?
Our journey is far from over. The next phase is to focus on two key areas: deepening and scaling. As large language models and other AI technologies continue to mature, we see tremendous opportunities to make our systems even smarter and more intuitive. We plan to expand these capabilities across more business lines to unlock further efficiencies. Secondly, we focus on scaling our proven solutions globally. We intend to accelerate global rollouts, adapting our innovations to meet new challenges.
What would you say to companies that might consider entering the 2026 Insurance Innovation Awards?
I would wholeheartedly encourage them to participate. The Qorus Awards are much more than a competition; they are a prestigious global platform for learning and collaborating. The process of preparing your submission forces you to critically assess your own work, and being part of the event allows you to benchmark your innovations with the very best in the world. It’s an invaluable opportunity to gain new perspectives, share knowledge, and connect with a community of peers who are all dedicated to shaping the future of insurance.
What does these awards mean to you and your innovation team?
These awards is a true honor and means a great deal to every single person on our team. More than anything, it is a powerful affirmation of our vision and hard work. For us, it is a confirmation from our industry peers that our approach—focusing on creating solutions that genuinely serve our customers and empower our people—is making meaningful impacts. It serves as a milestone that energizes and motivates us to continue pushing the boundaries of what's possible in our industry.