For the tenth consecutive year, Qorus — founded in 1971 by leading banking and insurance players — demonstrates both its staying power and its status as the world’s benchmark ecosystem for financial innovation. More than 1,200 groups in 120 countries draw on Qorus’ expert communities, proprietary data, and flagship events to accelerate their transformation. On this 10th anniversary of the Innovation in Insurance Awards, Qorus honored the sector’s most cutting-edge solutions at an awards ceremony in Warsaw, reaffirming its lasting commitment to excellence and innovation.
This year, the competition achieved outstanding results, with 272 projects submitted by 146 institutions from 49 countries. Backed by Qorus’ global partner NTT DATA, a global leader in digital business and technology services, the event rewards initiatives that are permanently reshaping the insurance sector.
“At Qorus, we have built far more than a network: we have forged a global community where bankers and insurers share a common vision and strong values, all centered on innovating for the benefit of society. This unique ability to combine our strengths allows us to move forward as one, imagining and delivering today the solutions that will shape the future of sectors as vital as banking and insurance. The winners of the 2025 Innovation in Insurance Awards perfectly embody this spirit: they prove that by uniting talent, ideas, and conviction, we can transform ambitious collective goals into tangible progress for everyone,” said Jean-Marc Pailhol, Chariman of the Board at Qorus.
A three-stage selection process that ensures transparency and rigor
Every entry to the Innovation in Insurance Awards undergoes a rigorous three-stage review. First, companies submit a detailed application—objectives, evidence of impact and regulatory compliance—which is vetted by the Qorus compliance team; only innovations that have completed at least a pilot phase are eligible. Short-listed projects are then published on the Qorus platform, where more than 5,000 insurance professionals evaluate them against four standardized criteria: originality, measurable impact, replicability, and maturity.
The highest-scoring projects—around 30% of those short-listed—advance to the final round, where an independent international jury of 30 senior executives and academics conducts in-depth assessments (video interviews and data audits) and assigns a score that is consolidated by an external firm to ensure the integrity of the results. Concurrently, Qorus members and non-members vote for the top three finalists in each category online. The final scores are then determined by a 50-50% combination of the jury scores and the online votes. This dual weighting guarantees transparency and credibility, explaining why, in 2025, 272 projects from 146 institutions across 49 countries chose to submit to this demanding process.
Innovation Radar: Innovation in Insurance Awards 2025 winners
The winners are:
Global Innovator of the Year
• Gold – Ping An (China) has been named Global Innovator of the Year for its ambitious use of GenAI and intelligent agents across the insurance value chain. Innovations like MARS, Smart LA, and CompliMate have cut recruitment costs by up to 90%, boosted life insurance conversions by 55%, and saved US$7.4 million in compliance. These results reflect a culture of innovation, agile teams, strong data privacy, and cross-unit collaboration.
• Silver – Generali (Italy) won the silver award for its comprehensive integration of continuous workforce upskilling, advanced AI and automation deployment, and a dynamic global ecosystem of innovation champions, expert communities, and venture initiatives—delivering scalable, agile, and transformative solutions across the entire insurance value chain.
• Bronze – Discovery (South Africa) won the bronze award for embedding a purpose-driven innovation culture that aligns customer health, insurer profit, and societal benefit through its Vitality model—using data-driven incentives and a structured, company-wide process to deliver scalable health and insurance solutions globally.
GenAI Innovation of the Year
• Gold – Topdanmark (Denmark) won the GenAI Innovation of the Year award for TopGPT, an AI virtual assistant that has handled over 150,000 interactions and boosted customer satisfaction tenfold since its launch, with the aim of resolving 80% of queries within 20 seconds.
• Silver – Ping An (China) won silver for CompliMate, a GenAI-powered system that audits documents, images, audio, and video to flag non-compliance and suggest remedial actions—achieving 95% accuracy and reducing review time from 2-3 days by several specialists to under 10 minutes by AI.
• Bronze – Sabadell Seguros (Spain) won bronze for VoiceIQ, a GenAI-powered platform that analyzes retention calls to enhance agent-customer interactions, improve service practices, and strengthen customer loyalty while reducing churn.
Re-imagining the Customer Experience
• Gold – Discovery (South Africa) won gold for Personal Health Pathways, an AI-driven platform that uses personalized prompts and rewards to motivate members to adopt healthier habits, improving chronic condition management and overall wellbeing.
• Silver – Ping An (China) won silver for its Panoptic COME Agentic System, a GenAI-powered platform using three AI agents across multiple touchpoints to enhance customer engagement, increasing acquisitions by 30%, inquiries by 94%, and conversions by 78%.
• Bronze – Bradesco Seguros (Brazil) won bronze for Connected Auto Claim, an AI-powered platform that accelerates automotive claims through real-time data and automation, improving efficiency, cutting costs, and enhancing customer experience with instant notifications and remote assessments.
Insurtech Award
• Gold – Ledgertech (Switzerland) won gold for its Automated Pay-As-You-Go travel insurance, seamlessly embedding coverage into telecom operators' roaming and eSIM bundles to expand distribution channels and simplify traveler access.
• Silver – AI for Pet (South Korea) won silver for its AI-powered mobile app that scans pets' eyes, skin, and teeth with 95% accuracy to detect early signs of illness, improving preventative care and lowering treatment costs.
• Bronze – KakaoPay Insurance (South Korea) won bronze for leveraging the KakaoTalk platform to offer convenient insurance access, enrolling two million policyholders in 16 months and becoming the nation's top travel insurer with 99% online claim processing.
Product & Service Innovation
• Gold – VidaCaixa (Spain) won gold for MyBox VidaCare, an innovative insurance solution combining financial protection and healthcare services to support patients with neurodegenerative diseases like Alzheimer's, Parkinson’s, MS, and dementia.
• Silver – Bradesco Seguros (Brazil) won silver for its Digital Protection Insurance, a cybercrime solution covering financial losses from unauthorized mobile banking transactions—boosting premiums, customer trust, and fraud reduction.
• Bronze – Allianz Partners (Spain) won bronze for Home Powering, an energy transition service that helps global partners decarbonize buildings through assessments, upgrades, and integrated insurance—generating €12.4 million and expanding the company’s partnerships in the EU and India.
Social, Sustainable & Responsible
• Gold – Fidelidade (Portugal) received the gold award for Sofia, a service supporting seniors with fitness, social activities, home care, and personalized health guidance—promoting autonomy, dignity, and overall well-being.
• Silver – AXA Climate (France) won silver for its DRC Agriculture Insurance, a collaborative climate solution providing 300,000 Congolese smallholder farmers with up to US$100/year in digital payouts for drought or flood losses, backed by the World Bank and WFP.
• Bronze – Société Générale Assurances (France) won bronze for My Savings Carbon Footprint, a tool that helps clients measure and reduce the carbon impact of their life insurance investments using Carbon4 Finance data.
Embedded & unstoppable: The future of seamless insurance in mobility, travel, health & cyber
Operational Efficiency
• Gold – Swiss Re (Switzerland) won gold for its AI-powered Claims Processing Ecosystem, a SaaS platform integrating workflow, analytics, and document management with external data to reduce turnaround times and improve claimant experience through personalized digital guidance.
• Silver – Aksigorta (Turkey) won silver for its Litigation Prediction System, an AI-powered tool that analyzes claims data—including customer history and accident details—to forecast litigation risks and financial outcomes, accelerating processing and cutting costs.
• Bronze – Santalucía Seguros (Spain) won bronze for its Agent Virtual Assistant, an AI- powered tool on Microsoft Teams that uses RAG architecture to deliver fast, accurate responses—boosting agent efficiency, product knowledge, and slashing response times by 85%.
Workforce Transformation
• Gold – ERGO (Germany) won gold for ERGO GPT, its secure GenAI platform that empowers 30,000 employees with ChatGPT-like capabilities while keeping data internal—enhancing customer service, efficiency, and digital upskilling.
• Silver – Ping An (China) won silver for PieceWise, a GenAI-powered learning platform that transforms its 3.5 million instructional videos into bite-sized, personalized lessons—significantly boosting agent engagement and training efficiency.
• Bronze – Cathay Life Insurance (Taiwan) won bronze for its 6S Project, a digital workforce transformation that cut agent tasks by 60%, halved training time, generated 64 patents, and reduced emissions by 180K tons—driving productivity, innovation, and sustainability.
Distribution Innovation of the Year
• Gold – Generali (France) won gold for PAD, its AI-powered review platform that scours online feedback to expose client pain points, competitor moves, and agent performance—arming teams with real-time insights to sharpen their edge.
• Silver – Aflac (Japan) won silver for its Data-Backed Approach Lists, leveraging AI and analytics to prioritize leads, predict conversions, and optimize call timing—driving sales while upskilling teams in digital literacy.
• Bronze – Ping An (China) won bronze for Smart LA, its GenAI-powered lead platform that matches customers with ideal agents—analyzing 77 million leads to boost life insurance conversions by 55%, cut costs by 37%, and increase agent efficiency by 43% in its first six months of deployment.
“Once again this year, we had the opportunity to recognize some of the most innovative insurance projects from around the world. Yesterday in Warsaw, we saw how cutting-edge technologies like generative AI—combined with human ingenuity—are helping tackle the challenges facing the insurance sector. I was once again truly impressed by the projects presented during the ceremony. This event marks the beginning of a broader content and events program we’re developing hand-in-hand with our new partner, NTT DATA, to make Qorus the must-visit destination for innovation in insurance,” said John Berry, Qorus CEO.
“With the rapid deployment of emerging technologies across virtually every sector, and an increasingly volatile macroeconomic environment, innovation in insurance is more critical than ever. It’s great to see the calibre of this year’s submissions, showing us all how insurers are embracing emerging technologies and using them to reshape the industry, deliver value for their clients and solve real world challenges," said Bruno Abril, Head of Global Insurance at NTT DATA Inc.”
Members of Qorus can access the Innovation Radar, a comprehensive presentation of the winners, complete with videos.
And you can already submit your innovative projects for the 2026 edition here