Innovative Insurance Claims solutions with built in AI and Data EcoSystem Qorus-NTT DATA Innovation in Insurance Awards 2025 - Winner

Why: Swiss Re's team has been supporting its insurance clients by developing technologies such as Magnum to help its clients digitize and improve their underwriting operations. There has been increased client feedback on the need for similar digital capabilities in the claims space. Additionally, the regulatory environment had been changing with increased focus on the claims space and primary insurers are grappling with the risk of increased retirements, higher claim volumes and the limitations of outdated, paper-driven processes.

How: A global team: Swiss Re is proud to be meeting that moment head-on by connecting its award-winning digital claims portal and state-of-the-art automated rules engine with a newly developed claims administration system that seamlessly integrates workflow, analytics, and intelligent document processing under one platform.

What: This innovative solution streamlines the entire claims process—from first notification to final settlement—dramatically improving turnaround times and delivering bespoke, empathetic digital experiences that support claimants at every step of the process. It has had phenomenal success with improved SLAs, reduced portfolio size, reduced time to prepare reg submission and excellent user feedback. This together has led to improved claims team efficiency and an improved outcome for claimants.