Qorus-NTT DATA Innovation in Insurance Awards 2025- Nominated

How to become an GenAI leader in the insurance sector? By turning employees to GPT everyday users.

Submitted by

ERGO Versicherungsgruppe

Logo of ERGO Versicherungsgruppe
Get in touch
premium
Q+
04/03/2025 Insurance Innovation

About

How can ERGO become a Gen AI heavy user for better customer service? By convincing our 30.000 colleagues of “ERGO GPT” every day. We achieve this with our GPT Change Team, which organizes the transfer of knowledge within the company. Very successful!

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related Content

Banking Innovation GenAI Collections
Banking Innovation Power User Duo: Proactive & Reactive AI for Migration Clarity
Banking Innovation From hype to action: The GenAI incubator story
Banking Innovation novobanco GenAI Customer Complaints Hub Faster answers. Smarter service. Stronger trust.
Insurance Innovation Generative AI Transformation with the Launch of Secure GPT in AXA Hong Kong and Macau
Insurance Innovation Digital Insurance Expert powered by Gen-AI
Insurance Innovation Smart Growth Engine
Insurance Innovation AI Engine Boost with GENAI-Synthetic Data