AI in Complaints – End-to-End GenAI Operating System for Complaint Management Qorus-Infosys Finacle Banking Innovation Awards 2026

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mBank

The mBank Group offers companies and individual customers a wide range of products and services to meet their financial needs. The mBank offer is complemented by leasing, factoring and a full range of brokerage services. The Group comprises also the mortage bank mBank Hipoteczny.

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19/06/2026 Banking Innovation

AI in Complaints is a multi‑stream GenAI transformation combining automation, decision support, knowledge and analytics to improve efficiency, quality and scalability of complaint handling while keeping humans in control.

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AI in Complaints – End-to-End GenAI Operating System for Complaint Management Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

mBank

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