CaixaBank RADAR: AI-powered End-to-End Complaint Intelligence Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

CaixaBank

Get in touch
Premium
18/06/2026 Banking Innovation
RADAR transforms complaint management in banking from a reactive, manual process into a predictive, AI-driven capability embedded at scale. By combining advanced AI, workflow automation, and full CRM integration, RADAR delivers a more efficient and proactive approach to complaint management.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.

Contact us

Related Content

Banking Innovation Discovery AI: the financial agent that understands, guides and acts
Banking Innovation GIB Intelligence Fabric: AI-Driven Growth & Relationship Intelligence for Non-Retail Banking
Banking Innovation CaixaBank AI Banking Companion: Scaling Trusted Agentic AI Across Banking
Banking Innovation İşgörü: From Voice to Value
Banking Innovation BOG AI Assistant: when banking becomes a conversation
Banking Innovation IntelliChat: AI-Led Value Creation for Employee Service
Banking Innovation RAKBANK introduces RAI, a first‑of‑its‑kind GenAI‑powered digital assistant in the banking
Banking Innovation Automated Intelligence Documentation (AI DOC) for instant financial extraction and verification.