Bunq, Europe's pioneering AI-powered bank, has made a groundbreaking leap in customer experience, becoming the first bank worldwide to launch real-time speech-to-speech AI translation within its app. This innovation transforms how users interact with banking support, breaking language barriers and simplifying complex processes.
Global conversations, seamlessly translated
With the enhanced AI assistant, Finn, bunq users can now make secure in-app phone calls in their native language. Finn instantly translates both the user’s speech and the support agent’s responses in real-time, ensuring smooth communication without relying on external translation tools. This feature is a game-changer for the global user base, enabling conversations in over 30 languages while maintaining bunq’s signature friendly tone. Users can also choose to speak directly in English if preferred, providing flexibility for diverse needs.
Streamlining everyday tasks with AI
Beyond translation, Finn now incorporates powerful image recognition capabilities. Users can upload receipts and documents directly into the app, where Finn processes details like invoice information and payment setup in seconds. Business users, too, benefit from streamlined receipt management, as Finn efficiently handles multiple uploads from a phone gallery. Additionally, document verification is now integrated—for instance, students can upload proof of enrollment to unlock free student plans, all managed by Finn.
A more accessible banking experience
Bunq’s app, now available in over 30 languages, ensures users can navigate the platform in their preferred language. By empowering users to provide feedback on translations, Finn’s AI continuously evolves to improve accuracy and usability.
Ali Niknam, founder and CEO of bunq, stated: “We’re breaking down language barriers and simplifying tedious tasks to make bunq more accessible and enjoyable for everyone.” This latest update solidifies bunq’s position as a global leader in innovative, user-focused banking solutions.
