People strategy is Capitec’s secret weapon—Here’s how it works

With over 24 million clients, Capitec is one of South Africa’s biggest retail banks—and its focus on building an empowered, future-ready workforce is key to maintaining that lead. Three distinct, yet interconnected, pillars support Capitec’s people strategy: unlocking capacity, building capability, and creating a great place to work. These principles underpin the bank’s long-term growth and competitive edge—driven as much by culture as by technology or market share.