20 May 2026
Paris, Pullman Paris Montparnasse

Leaders Roundtable - From Fragmented Journeys to Seamless Banking - Bridging Retail and SME Experiences

SME Banking

Overview

This May, at the Qorus Reinvent Forum in Paris, we will bring together a select group of senior banking leaders for an exclusive, in-person Leaders Roundtable.

Building on the findings of our 2025 global research project with Engine by Starling, this session will focus on discussing the key insights from the report, which explores how banks are bridging SME and retail services through digital-first models. The Paris roundtable will provide space to reflect on the findings, exchange perspectives with peers, and explore what the results mean in practice for different markets and operating models.

Participation in the roundtable is by invitation only, with a limited number of seats to ensure a high-quality, interactive discussion.

The Leaders Roundtable forms part of the Qorus Reinvent Forum program. Attendees may request to join the roundtable separately or register for a 2-day pass granting access to the full Reinvent Forum agenda and all conference sessions

To register for the Qorus Reinvent Forum use the following link.

Topics

The “underserved middle”

Understand why SMEs remain caught between retail and corporate models, and how this results in fragmented and inadequate services.

Common pain points

Examine challenges such as high payment costs, lack of tailored offerings, and the burden of managing multiple financial providers.

Unifying journeys across segments

Explore how banks are creating seamless experiences for customers with both SME and personal accounts, and for staff managing those relationships.

Smarter, data-driven banking

Assess how banks are building a 360° view of the customer to serve SME and retail needs more holistically.

Digital tools that drive value

Identify key features and innovations that empower SMEs—from money management to intuitive account controls.

Real-world innovation examples

Highlight successful case studies from across markets, showing how banks are transforming SME banking through integrated digital models.

Confirmed attendees

Lilla Farsang
Raiffeisen Bank International Senior Director, Retail Lending Products Managament - SMEs
Sander Cansever
Yapi Kredi SME Banking Segment Management Director
Juan Redondo
Banco Santander Global Head of Strategy and Transformation at Commercial Banking
Charlotte Hardy
Rabobank Lead Segment Value Proposition SME
Sonia Vieira
Engine by Starling Europe Sales VP

Practical information

Participation

Participation in the roundtable is by invitation only, with a limited number of seats to ensure a high-quality, interactive discussion.
If you'd like to request an invitation, contact us at dorota@qorusglobal.com 

Venue

Pullman Paris Montparnasse
19 rue du Commandant René Mouchotte,
75014 Paris,
France

In partnership with

Engine by Starling

Engine supports your strategic growth agenda. Defend against new entrants, unlock customer segments, and launch in different markets. We are the complete digital banking platform.

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