Balancing human and digital: Discovery Bank
Akash Dowra, Head of Client Insight at Discovery Bank in South Africa, provides valuable insights into the dynamic landscape of digital banking and the unique challenges faced by a digital-only bank in a market dominated by traditional brick-and-mortar incumbents.
Akash Dowra, Head of Client Insight at Discovery Bank South Africa, shares valuable insights into the challenges and strategies of operating a digital-only bank in a competitive market dominated by traditional brick-and-mortar incumbents, in an interview for the Qorus-Avanade report titled Balancing human and digital: Are banks losing touch with customers?
What are your roles and responsibilities in the bank?
As Head of Client Insight at Discovery Bank, I am responsible for customer acquisition, marketing, PR, and client insights.
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