Banking transformation in action: Bradesco

As part of the Qorus-Infosys Finacle Banking Innovation Awards 2026, we selected a few of the banks whose projects impressed us the most. Among them, Bradesco in Brazil presented the incredible transformation work they have accomplished.

What transformation strategy has your organization led in recent years?

In 2024, Bradesco launched the Change Movement, an integrated strategy to reposition the bank toward a more agile, digital, and people-centric future. The vision combines efficiency and innovation, linking the evolution of the business model to an operational redesign through Agile@Scale and disruptive technologies such as Generative AI. This transformation modernized the IT infrastructure, with investments increasing by 22%. Over two years, the program expanded productive capacity by 77%, accelerated cloud migration, and reduced lead time by 43%.

In addition, it reshaped the customer experience, expanding the Bradesco Principal high-net-worth segment to 62 offices and 325,000 users with personalized journeys. Culturally, the movement fostered a coordinated and collaborative shift, engaging and recognizing more than 800 employees in new ways of working. By December 2025, the delivery of 518 consolidated initiatives demonstrated that the synergy between technology, workforce, and redesigned processes can generate sustainable value, adaptive agility, and maximum efficiency at global scale.

What prompted this strategic transformation?

The transformation was driven by the need to regain competitiveness and accelerate sustainable growth in a context marked by high interest rates, pressure on credit, the rise of fintechs, and the rapid digitalization of customers. Internally, the bank faced important structural challenges, including organizational complexity, dependence on third-party technology providers, and the need to modernize its infrastructure and processes. There was also an urgent need to integrate the “run the bank” and “change the bank” agendas more seamlessly, reducing silos and accelerating value delivery.