Banking transformation in action: BPER Banca

As part of the Qorus-Infosys Finacle Banking Innovation Awards 2026, we selected a few of the banks whose projects impressed us the most. Among them, BPER Banca in Italy presented the incredible transformation work they have accomplished.


What transformation strategy has your organization led in recent years?

Over the past few years, BPER Banca has undertaken a Group-wide transformation to evolve from a traditional banking model into a simpler, more digital, customer-centric and data-driven organization. Guided by our B:Dynamic Full Value 2027 strategy, the transformation spans every dimension of the bank: modernizing our technology platform through cloud, AI and cybersecurity investments; redesigning our operating model around omnichannel customer journeys; simplifying internal processes through automation; strengthening data-driven decision making; and investing in our people through large-scale upskilling and new ways of working.

At the same time, we are reshaping our business model by expanding advisory-led services, wealth management and specialized product capabilities while maintaining a strong commitment to sustainability and local communities. Our vision is to build a more agile, resilient and future-ready bank that combines digital excellence with the trusted human relationships that remain at the heart of banking.


What prompted this strategic transformation?

BPER Banca's transformation was driven by the convergence of profound changes reshaping the banking industry: rapidly evolving customer expectations, accelerating digital adoption, increasing regulatory complexity, heightened cybersecurity requirements, and the disruptive potential of artificial intelligence. At the same time, the integration of newly acquired businesses created an opportunity to simplify operations, harmonize processes and build a stronger, more scalable banking platform. Our leadership recognized that long-term competitiveness would depend not only on technology investments but also on redesigning how the organization works, serves customers and develops its people. The transformation was therefore conceived as a holistic evolution rather than a series of isolated initiatives—combining operational excellence, digital innovation, data-driven decision-making and workforce empowerment. Ultimately, our ambition is to create a more agile, resilient and customer-centric bank, capable of delivering sustainable growth while preserving the trust, proximity and relationship-based values that distinguish BPER.