Banking transformation in action: DBS Bank
DBS Bank in Singapore presented the incredible transformation work they have accomplished.
As part of the Qorus-Infosys Finacle Banking Innovation Awards 2026, we selected a few of the banks whose projects impressed us the most. Among them, DBS Bank in Singapore presented the incredible transformation work they have accomplished.
What transformation strategy has your organization led in recent years?
[AI-Enabled Bank with a Heart]
We believe that embracing Gen AI has the potential to benefit not only our customers and employees but also society at large, aligning with our commitment to help people “Live more, Bank less”. Against this backdrop, we sharpened our strategic focus to become an AI-Enabled Bank with a Heart (AIEBH).
Building on our award-winning Data & AI Industrialisation Programme, our vision leverages AI as a foundational element to implement transformative initiatives across the enterprise.
This transition is underpinned by our concept of Authentic Intelligence, where AI augments and elevates human capabilities rather than replace them, alongside newly implemented Operating Model Transformations (OMTs) (See Q4).
In 2025, this commitment enabled DBS to significantly scale AI adoption significantly, with >2,000 models and >430 use cases across the bank, generating ~SGD 1 billion in economic value from our AI/ML and data analytics initiatives.
What prompted this strategic transformation?
Our people remain at the heart of our transformation. As we tap new AI technologies a key challenge was to move beyond AI as a sophisticated tool, to AI as an intelligent, collaborative partner, while still maintaining human empathy and ethical governance at its core.
Goals – 3 key tenets:
• Being AI to the core: scaling AI across the bank to drive efficiencies and sustained value
• Leveraging AI to amplify our “One Bank” value proposition: leveraging AI at scale to seamlessly connect data, insights & capabilities, enabling us to serve customers as One Bank
• Being human-centric in our AI approach: blending the best of machine capabilities with human empathy while upskilling out workforce
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