LookSee - Promoting home efficiency in the face of an energy crisis Qorus Banking Innovation Awards 2023
South AfricaCategory
Beyond Core Banking OfferingsKeyword
Customer experience, Customer service, Savings & Investments, Digital channels & Omnichannels, ESG & Sustainability, Retail banking
Innovation presentation
Standard Bank took on the Micro economic challenges of South African homes and business, and created LookSee, a unique education first, product/platform that empowers consumers to take control of essential resource supply required for business and daily life. As house prices rise, homeowners feel the micro economic effect fin the housing market. But the housing market is so influential that it could also be considered a macro-economic variable and will influence monetary policy. LookSee takes on this challenge with its unique business model offering diverse non-financial offerings as well as stand-alone financial solutions. LookSee has delivered first to market innovations in South Africa including: - first bank in SA to launch a Solar Score, that has helped over 50,000 homes understand their home’s potential. - one of the first banks in SA to create a customer experience that wraps high quality solar product, with installation services and lending solutions – all supported by a strong team of dedicated Solar Customer Care experts. - first SA bank to launch the Solar Loan for homes, in partnership with the SA government’s Energy Bounce Bank Loan Guarantee Scheme.
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