Digital Healthcare Platform (DHP) [non-final branding] Qorus Innovation in Insurance Awards 2022 - Winner

Healthcare is changing. Healthcare costs are reaching a breaking point, but the impetus for change is motivated as much by the stagnation (or worse) of clinical productivity, health outcomes, and consumer satisfaction as it is by waste and inefficiency. The situation is both dire and baffling, especially given the incredible developments in medical research and the advances in our understanding of human health. AXA is committed to become a real Partner rather than just a Payer and to act for human progress by protecting what matters, and as consequence, AXA and Microsoft, launched an innovative digital health ecosystem to reduce the fragmentation in healthcare delivery, simplify the patient journey and increase the efficiency of transactions. AXA and Microsoft seek to address the global healthcare crisis by developing a global, trusted, cloud-based and artificial intelligence-informed digital healthcare ecosystem which will be open to all. The vision is to move from fragmented journeys, involving multiple isolated health products and services, to a unified experience based on data interoperability and AI. The ecosystem development is designed to enable evolving standards, reduce friction between key players in the healthcare market (patients, providers, payers, pharmaceuticals, and pharmacies), to increase transaction efficiency, reduce fragmentation in healthcare delivery, improve the speed and quantity of delivery (thereby improving healthcare quality and transparency while reducing healthcare costs) and drive new insights (for regulators, public health, medical and pharma research and healthcare market planning and optimization). The ecosystem development will consist of multiple building blocks to improve, among others: • Collaboration across healthcare players via compliant data sharing. • Care access (e.g., telehealth, drug/supply delivery and distance care applications) and patient empowerment (e.g. tools to proactively manage and coach through healthcare and wellbeing journeys) • Care effectiveness (e.g., personalized care coordination based on predictive outcomes models for different pathways) • Provider efficiency (e.g., decision aid applications and self-care modules), and • Digital feedback loops and data activation cross the patient journey through back office operations automation and cashflow optimization (e.g., audit, digitized, automated, and seamless billing, reimbursement and utilization tracking with supported approval processes) with compliant data access and sharing (e.g. consent management, compliant medical record sharing across virtual healthcare system, third party anonymized data insights for researchers, regulators, public health) and supporting trustee services for both, the supply and demand side based on a state-of-the-art identity management, transactional ledge and curation function.