Lumi - Future-Ready Digital Health Ecosystem Qorus Innovation in Insurance Awards 2024 - Winner

Submitted by

Allianz Partners

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are...

Premium
09/04/2024 Insurance Innovation
Introducing Lumi, your holistic health companion. Seamlessly guiding you through every step of your health journey, you can now effortlessly take charge of your well-being with our interactive support system, empowering you to like never before
Innovation details
Country
United Arab Emirates
Category
Connected Ecosystems & Marketplaces
Keyword
Business insurance, Customer acquisition & loyalty, Customer experience, Operational excellence & efficiency, Customer service, AI & Generative AI, Transformation, Prevention, Insurance, Digital channels & Omnichannels, Health insurance, Claims management
Business Line
Health Insurance
Distribution Channel
Partners

Innovation presentation

Our research highlighted the need for personalized healthcare solutions, driving proactive changes in customer behavior and sustainable funding models. Through health ecosystems and affinity platforms, we support organizations in navigating trends. Our unique health ecosystem seamlessly blends physical and digital care, tailored to individual needs. By addressing pain points, we ensure a holistic health journey. Our modular approach allows tailored solutions, linking services, tools, and insurance changes for enhanced convenience. With impactful outcomes and cost savings, our digital health ecosystem drives efficient and personalized healthcare globally. Here are some highlights: (a) End to end health journey on mobile app: Fast to market, distribute digital health benefits to customers; Enhanced user satisfaction leveraging device capabilities for seamless interaction; Direct to market with marketing campaigns ready. (b) Enhancing existing assets with the widget: Easy distribution using client’s existing asset for digital health services only; Seamless service access, with low-code and swift integration, Elevated User Experience with client’s own brand on hand; (c) Amazing chat bot experience: No distribution or integration efforts, Accessible on all popular global messenger platforms.

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