Digital Twin (Co-Pilot) – Customer Service Officer Assistant Qorus-Infosys Finacle Banking Innovation Awards 2025
Submitted by
DBS Group
DBS has garnered a slew of global accolades, underscoring our growing presence among banking leaders worldwide. We continue to be recognised for our leadership in digital, as well as our commitment to deliver a purpose beyond banking to create a more sustainable future. In 2019, DBS was named the ‘World’s...
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11/06/2025
Banking Innovation
CSO Assistant is a GenAI-powered tool that transcribes and summarises calls in real time, analyses sentiment, retrieves data and suggests responses for frontline agents – transforming the customer journey to be seamless, responsive, and personalised
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