New Self service customer portal Qorus-NTT DATA Innovation in Insurance Awards 2026

Submitted by

Al Rajhi Takaful

Premium

11/03/2026 Insurance Innovation

A fully redesigned customer portal enabling complete policy management, from member updates to document changes, with intuitive navigation and automated processing.

Innovation details

Country
Saudi ArabiaCategory
Customer Experience ReinventedKeyword
Digital channels & Omnichannels, Health insuranceBusiness Line
Healthcare, Health InsuranceDistribution Channel
Partners, Online / Direct

Innovation presentation

Problem:

Customers lacked a modern, easy self-service platform to manage their policies independently.

Solution:

A unified, streamlined portal supporting additions, deletions, upgrades, mobile updates, and bulk actions.

Implementation:

Integrated with core systems to provide real-time updates, automated approvals, and secure access.

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