Mobility Platform Qorus Banking Innovation Awards 2014 - Winner

Standard Chartered Bank Korea’s Mobility Platform is an innovative workbench solution based on the Apple iPad. The solution was designed to significantly improve the experience of the bank’s front-line staff and customer interactions. Mobility Platform digitises front-line tasks to significantly reduce administrative tasks and simplifies control tasks through end-to-end digital delivery and straight-through processing. The platform also simplifies the sales and services provided for current/savings accounts, time deposits, credit/debit cards and mortgages, providing various methods of engaging with clients anytime and anywhere. In addition, the solution provides flexible real estate costs and physical configurations, improves paper processing costs, and strengthens control environments by automating ‘checker’ requirements to shift from ‘quality through inspection’ to ‘quality at source’. Launched in June this year, the platform is currently used by 150 front-line staff to sell retail products and handle both in-branch and external service requests at branches.