Allianz Replacement Solution Qorus Banking Innovation Awards 2014 - Winner

Submitted by

Allianz France

Premium

03/04/2014 Banking Innovation

Enable claims handlers of Allianz France to make a compensation offer for house content, based on Amazon tariffs, and customer to receive immediately a gift code from Amazon to replace their damaged or destroyed goods on Amazon.fr website

Innovation details

Category
Customer ExperienceKeyword
Customer experience, Customer service, Insurance, Claims management

Innovation presentation

With the Allianz Replacement Solution, claims handlers can make an offer on the day a customer makes a claim by assessing the content loss based on live Amazon prices. Allianz customers can immediately receive an Amazon gift code for the agreed amount, which they can then spend on amazon.fr to replace their lost goods, or buy something else. Much like the tool it has for claims handlers to determine the value of paintings, Allianz wanted to provide a tool that would allow claims handlers to make immediate offers based on current market prices. This type of partnership between Amazon and an insurance company is cutting edge.

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