iKeš - end-to-end online cash loans Qorus Banking Innovation Awards 2019

In the same way customers are buying goods online, they expect to be able to buy banking products, as simple and as fast. To meet these expectations, we introduced a new fully automated online personal loan for new to bank customers, who would like to fulfill their needs and start a relationship with Raiffeisen banka remotely. Unlike digitizing traditional process, iKeš is designed and developed as a fully digital product that relies heavily on a customer centric approach. Moreover, it uses top notch technology combining advanced analytics that utilizes digital footprint data for alternative credit scoring based on 1000+ additional variables. Eventually, it enables data extraction from PDF files for income verification and utilizes the most sophisticated tools for remote customer identification and verification while reducing the risk of fraud at the same time. As a result, the new online personal loan provides customers with 1) a response in less than 15 minutes following the entry of some few basic information, 2) requires minimal documentation consisting of 3 monthly statements received via email or digital banking from their primary bank and 3) 100% online experience thanks to the short video identification process and advanced electronic signature which is eIDAS compliant. Customers can finalize the whole journey while they are on their phone or PC. In addition to the personal loan, customers are also automatically opening a current account which is used to disburse the loan together with digital onboarding so that they can have immediate access to the digital banking to manage their money with ease.