Qorus Banking Innovation Awards 2022

Offices project: improving the journey and experience of Bradesco employees

03/10/2022 Banking Innovation


Bradesco invests in development and in actions that ensure a better employee experience. Therefore, the Bank develops actions to improve the team's working hours and so that employees, consequently, are able to deliver value faster, more fluidly and with quality. One of these actions is the Offices framework.

Innovation presentation

The innovation is about creating a structure (Offices) that works in a cross way and that aims to provide a better experience to team members. Through actions focused on innovation, people and projects, we are committed to professional development that encourages team engagement and motivation.

As a competitive advantage, we have a team that works transparently and with a global view of the processes. This ensures greater engagement, happier people and lower turnover.

The Bradesco organization's data intelligence area has grown a lot. We needed to think of a structure capable of dealing with this growth in a sustainable way. Therefore, the strategy was to work in a cross way, with partner departments, leaders and managers. All those involved understood the need for a coordination effort to improve our processes related to people, projects and development.

Uniqueness of the project

What makes this innovation unique is that it was able to make the employee's journey within Bradesco much better, not only applying good market practices but also developing a unique structure for the organization's needs.

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