Submitted by

Banco Santander

Premium
21/09/2023 Banking Innovation
The Bank has invested in the development of innovative products and services, namely the Santander App, launched under the One Europe programme. This App for Individual Customers was designed to respond to the demands of our Digital Customers.
Innovation details
Country
Portugal
Category
Reimagining the Customer Experience
Keyword
Customer experience, Digital channels & Omnichannels, Retail banking

Innovation presentation

Among the many features, we highlight some of the latest implemented: - Creation and management of MBNET Cards (virtual cards for non-face-to-face payments), which allow the Customer to create temporary cards to make online purchases with greater security. - Top-ups of various types of services, such as the Via Card, which is an automatic means of payment that is intended for any vehicle, and can be used whenever the Customer crosses one of the 25 de Abril or Vasco da Gama bridges. In addition to ViaCard, this feature also allows you to top up mobile phones and the internet. - Device management aims to increase the security of our Customers, allowing you to check which devices have accessed the App, as well as remove access from one of these devices. - Carbon Footprint is an option dedicated to consulting the Customer's Carbon Footprint, based on purchases made with Santander cards and direct debits. The client can offset its footprint by financing environmental projects in various parts of the world. - PFM - Financial Assistant allows customers to monitor their expenses and income over the months, contributing to better financial management.

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