The Standard Bank App: More than just banking Qorus Banking Innovation Awards 2023

Submitted by

Standard Bank

Premium

20/09/2023 Banking Innovation

Digital adoption is rapid and customers require digital solutions for their unique needs. For this reason we have developed a digital channel through which to communicate, engage and build relationships with customers, ensuring that the digital platform is mobile, customizable, interactive and intuitive.

Innovation details

Country
South AfricaCategory
Reimagining the Customer ExperienceKeyword
Customer experience, Customer service, Transformation

Innovation presentation

Africa is our home. We drive her growth. Which is why, in building a future-ready Standard Bank Group, we continue to deepen our understanding of ecosystems thinking and platform businesses whilst meeting the needs and exceeding the expectations of our valued customers. Our focus in 2023 remains that of enhancing our customers’ experience and unlocking value in a world of rapid digital adoption while considering our diverse customer base’s varied needs and expectations. Building on the success of the developments of our personalized, interactive, and intuitive Banking App and product features, our team focused on further enhancing the app in specific, customer-need-focused areas. This included an improvement of Live Chat, Explore, Add-on and Help Centre.

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