POP Save Qorus Banking Innovation Awards 2023
MauritiusCategory
Social, Sustainable & Responsible BankingKeyword
Customer experience, Savings & Investments, Open Finance & New FS players, Retail banking
Innovation presentation
In September 2021, Bank One launched POP, the first universal digital payment solution in Mauritius. It offers an intuitive and secure payment experience for individual customers and a differentiated acquiring platform for merchants. POP provides payment services across various mobile platforms, devices, and access modes. POP brings value to customers by making payments effortless, accessible, and secure for everyone. The key advantage of POP is that it can be used by customers of any local bank or non-bank payment provider, making it a revolutionary app in the market. The primary purpose of POP is to disrupt the traditional payment landscape in Mauritius and position Bank One as a challenger to existing modes of payment. It aims to deliver a unique digital payment experience that caters to the everyday financial needs of individual users and merchants alike. POP leverages the MauCAS instant payment infrastructure operated by the Bank of Mauritius and connects all local banks onto its platform, enabling instant interbank/participant fund transfers. In 2023, Bank One launched a groundbreaking new feature on POP: “POP Save”. It is a new money-saving feature that allows POP users to save with ease, by setting up a few simple rules on the app whilst enjoying the most attractive savings rates currently offered on the market (4% p.a.). Users can, in fact, automate their savings goals under four specific categories - Auto Save, Smart Goals, Round Up, and Top Up - each of which corresponds to a unique user behavior and need. Once set-up, POP users will see their savings grow effortlessly while still having the option to withdraw their money at any point in time without any penalty or withdrawal charges.
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