Enhancing Security with Reimagined Cash Advance Qorus Banking Innovation Awards 2023
SingaporeCategory
Social, Sustainable & Responsible BankingKeyword
Customer experience, Operational excellence & efficiency, Regulation, Innovation, Payments, Retail banking
Innovation presentation
Never worry about not having enough cash on hand. With OCBC Cash Advance, customers can turn the credit limit on your OCBC Credit Card into cash instantly. Customers can now access cash whenever they need it most, allowing them to seize opportunities, cover unexpected expenses, and keep their businesses running smoothly. All these can be done while maintaining a peace of mind via the enhanced 'Manage Cash Advance' security features implemented to allow customers to select whether they want to opt-in for Cash Advance with a specific cash limit and authorised channels for drawdown. As part of the bank’s consumer fraud risk management and controls, customers will be able to manage Credit Card Cash Advance settings via the OCBC Digital app and Internet Banking website with enhanced security. This innovative feature seeks to minimise fraud and impersonation scams.
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