State subsidies in mobile banking app Qorus Reinvention Awards - Europe - Winner

Submitted by

Ceska Sporitelna

Premium
08/08/2023 Banking Innovation
Increase Disposable Income for Vulnerable client
Innovation details
Country
Czech Republic
Category
Social, Sustainable & Responsible Banking
Keyword
Customer experience, Financial advice & Robo-advisory, Beyond financial services & ecosystems, ESG & Sustainability

Innovation presentation

With fast pacing inflation (esp. in CZE) many Czech households face difficulties to make ends meet at the end of the month. At the same time there's limited knowledge among clients regarding the possibility to utilise various state subsidies (e.g. housing allowances) or even some sort of stigma to go and physically apply for such subsidies/benefits from the state. Therefore we put together calculator within our mobile banking app George, where clients after filling-in their details (income, expenses etc) see whether they might be entitled for various state subsidies.

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