Discovery DrConnect Qorus Innovation in Insurance Awards 2018
Submitted by
Discovery
Discovery is a proudly South African-founded financial services organisation that operates in the healthcare, life insurance, short-term insurance, long-term savings, banking and wellness markets. Since inception in 1992, Discovery has been guided by a clear core purpose - to make people healthier and to enhance and protect their lives. We...
South AfricaCategory
Customer Experience & EngagementKeyword
Customer experience, Health insurance
Innovation presentation
As part of our commitment to increase access to quality healthcare, Discovery Health launched DrConnect in September 2017 to provide its medical aid members with high quality medical information and facilitate personalised interactions between patients and their doctors. DrConnect is powered by HealthTap, a world-leading app that connects patients to doctors. DrConnect is integrated into Discovery Health’s systems to allow South African doctors to conduct virtual consults, answer patients’ questions, learn from the latest peer-reviewed research and communicate with patients and colleagues to improve the quality of healthcare. In today’s online world that is cluttered by many medical information websites, Discovery’s DrConnect empowers both patients and doctors by providing a credible source of online medical information. Through DrConnect, Discovery gives its members free access to an international repository of curated clinical knowledge, as a result of millions of patients across 174 countries having registered on HealthTap and generated an extensive library of over 5.5 billion responses to medical questions, all of which are rated by other doctors and by users. DrConnect already provides access to over 110,000 doctors, who can now ensure a highly personalised continuum of care for their patients. Over and above the convenience of virtual consultations, doctors can also choose from lists of checklist templates to guide their patients with chronic diseases to perform various activities within the checklists, which they can modify and personalise at their discretion.
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