AI-Powered Responsible Insurance Distribution Platform Qorus Innovation in Insurance Awards 2021
FranceCategory
InsurtechKeyword
Customer experience, AI & Generative AI, Insurance, Regulation, Digital channels & Omnichannels, Bancassurance
Innovation presentation
The Covid-19 crisis has accelerated the need for insurance carriers to radically transform the way they distribute personal lines insurance products and services. In addition to physical agencies, they are now urged to broaden their capabilities to new digital or embedded channels, while developing a personalized customer experience. Technology becomes a mandatory enabler at the center of this revolution, to be able to use AI while complying with regulation. The Zelros platform offers insurers and bancassurers a more efficient, fluid, and personalized way to distribute personal lines products and services, through partners or direct digital channels. The platform continuously learns, adapts, and improves its capabilities in real-time, offering insurance carriers the ability to offer to their partners and end-users a streamlined and semi-automated experience from personalized product/service needs discovery, to sales. To take its decisions, the Zelros platform connects to all insurers and partners data, and comes also with a pre configured insurance data catalog to enrich recommendations even further.
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