Any-cause flight cancellation automatized processing Qorus Innovation in Insurance Awards 2021 - Winner
FranceCategory
Product & Service InnovationKeyword
Customer experience, Customer service, Data, Travel Insurance
Innovation presentation
Thanks to real-time updates on flight plans and disruptions, we notify the customer immediately when their flight is canceled. This is an instantaneous service that provides a more comfortable user experience, with complete transparency. Our promise is simple : the insured is guaranteed to be notified, accompanied, and compensated in the event of cancellation of their flight by the company, whatever the cause. Our guarantee covers all types of commercial flights without restriction and all destinations. When the flight is disrupted, the insured is automatically guided. He or she does not have to present any proof and receives compensation ranging from €250 to €600 depending on the terms and conditions of the flight.
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