An hour of time saved for all claim handlers each day Qorus Innovation in Insurance Awards 2022

Most large processes involve a lot of (digital) documents. Within Insurance Claims alone, KBC receives approximately three million documents a year. Until now, all these documents have been processed manually. That’s why our focus is on saving employee time for the tasks where they can add the greatest value. By implementing three different innovations, employees are now able to use their time as efficiently as possible: 1. Automatically classifying incoming documents (e.g., hospital invoices, declarations, etc.) and assigning the right priority to them. This means claim handlers no longer have to go looking for the proverbial needle in the haystack. 2. Extracting any necessary content (amounts, dates, victim details, account number, etc.) from these documents, which then only requires administrative actions. 3. Implementing instant straight-through-processing on these documents, eliminating the need for human intervention. We adapted our organisation to maximise the benefits of this new way of working, creating new functions and roles among our employees. This allows humans and machines work in harmony, letting both achieve their full potential!